Pricing & booking
We agree the service, dates, care needs and full price with you before requesting the booking fee.
Care tailored
to your pet.
Every quote is discussed before a booking is confirmed. We agree the price with each owner based on the pet’s breed, size, temperament and care needs, the length of stay, and any requested transport or additional services.
Day care is generally offered from 08:00 to 17:00, subject to availability. Food is supplied by the owner. We discuss and agree the daily rate and any extra charges with you before confirming the booking.
Ask for a personal quoteKnow what you are paying for.
We agree your dates, care plan, full price and any known extras before requesting payment. The booking payment is part of the total, not an additional fee.
Care day and handover times
| Arrangement | Times and conditions |
|---|---|
| Weekday handovers | 07:00–08:00 or 16:00–17:00. Agree your exact arrival and collection time. |
| Weekend handovers | By appointment only. |
| One day of day care | 08:00–17:00. Morning handover may take place during 07:00–08:00; the care day begins at 08:00. Overnight stays are quoted separately. |
| Immediate day care | Immediate day care may be available by prior phone or email arrangement, subject to capacity, suitability and an agreed care plan. Contact us before travelling; an enquiry is not acceptance, and this is not an emergency veterinary service. |
SMS +420 774 735 247 · Email info@pohodapaws.com
Payment policy
Pay 25% of the agreed total to reserve the agreed dates after accepting the written offer. The remaining 75%, including all known agreed extras, must reach us before arrival and before you hand your pet over for care. The invoice states the exact due date and time. We acknowledge the reservation after receiving the 25%; care starts only after full payment has been received. For immediate day care, agree availability and payment by phone or email before arrival.
| Stage | Share of agreed total | When | Example: 4,000 Kč |
|---|---|---|---|
| Booking payment | 25% | After accepting the written offer, to reserve the dates. | 1,000 Kč |
| Balance before arrival | 75% | Received before arrival and before handing your pet over for care. Exact deadline on the invoice. | 3,000 Kč |
| Total payable | 100% | 25% booking + 75% before arrival = full agreed price paid before care begins. | 4,000 Kč |
The example illustrates the calculation only. Payment is by bank transfer or the invoice QR code. Use the invoice number as payment reference and the pet’s name in the payment message.
Costs that may arise later
Additional costs arising after the prepaid booking amount, such as necessary veterinary care, agreed extra support, transport or an agreed extension of care, are itemised and invoiced separately. The invoice states the due date. We seek prior agreement for non-urgent extras and do not add an unspecified emergency or late-collection penalty.
| Situation | How the cost is handled |
|---|---|
| Health, medication & extra care | Tell us about current and recent health concerns, allergies, treatments and medication. For each medicine, provide the name, dose, schedule, last dose, veterinary instructions and written authorisation. Extra monitoring, medication support or other additional care must be assessed, accepted and priced before booking; we may decline care outside our abilities. We do not provide veterinary treatment. |
| Illness or injury during care | The owner pays necessary and reasonable veterinary treatment, medication and emergency transport costs incurred for their pet under the signed emergency authority. We provide an itemised record and available receipts. Non-urgent extra care and its price require prior agreement. This does not transfer costs for which we are legally responsible because of our own acts or omissions, or restrict mandatory compensation rights. |
| Late collection | Any extension rate is agreed in the written offer. We continue necessary care, document contact attempts and follow the care terms. Ownership does not automatically change. |
| Legal and recovery costs | If a dispute or unpaid amount leads to legal action, reasonable, documented legal or recovery costs may be claimed from the owner only to the extent permitted by applicable law or awarded by the competent court. There is no automatic obligation to pay all of our lawyer fees merely because a disagreement occurs. Consumer complaint, court and compensation rights remain unaffected. |
Read the extra-care and emergency cost terms · Read the legal-cost clause
Cancellation and changes
If you cancel at least seven calendar days before the agreed start, the 25% booking fee is retained and any 75% paid early is refunded, subject to mandatory consumer rights. No unpaid 75% is due after such timely cancellation. Within seven days, or for a no-show or early collection, the agreed cancellation charge may be up to the full booking price, subject to mandatory consumer law, proportionality, relevant saved costs and replacement bookings. The same loss is not recovered twice. Statutory withdrawal rights take priority.
If the 75% has not arrived by the agreed deadline, we cannot accept your pet for care. Contact us before travelling. We notify you about the reservation status and any cancellation settlement; paying late does not guarantee a place. If we cancel before care begins, payments for that booking are refunded. Different dates require a new availability check and written agreement.